Contact our customer service via phone, Whatsapp or email
Provide photo evidence and invoice number where applicable
Replacement can be requested upon delivery and dealt with directly with delivery personnel. Customer is required to fill in the ‘Return Note / Invoice Problem’ form provided by the delivery personnel
REFUND COLLECTION & REPLACEMENT DELIVERY
Once a refund or replacement request has been accepted and processed Refund: Our customer service will inform the date & time for the delivery personnel to pick up the return items. Replacement: The replacement goods will be delivered to your shipping address together with your next purchase. Please check our delivery schedule for more information.