Refund & Replacement Policy

Refund & Replacement Policy

REQUIREMENTS

  1. Proof of purchase (order number, quotation, invoice)
  2. Reason for refund and replacement has to be valid and acceptance conditions met (check out below)
  3. All refund and replacement request has to be submitted within 7 days upon goods received
  4. DRD Sdn. Bhd will take action and decide on the refund and replacement request

 

ACCEPTANCE OF REFUND & REPLACEMENT

You may refund/replace your item due to any of the following reasons:

  1. Wrong product – The product SKU does not match the order OR invoice
  2. Damaged – The product SKU arrived with damaged exterior packaging. The item should remain unopened, and 3 clear photographs should be taken of the product
  3. Defective – The product SKU arrived with damaged interiors, only noticeable after packaging has been opened
  4. Non Refundable & Replaceable
    • Perishable products (onions, garlic, raw beans & pulses, eggs, etc)
    • Refrigerated products (Vitagen, pasteurized milk, chilled juices, etc)

 

TO SUBMIT A REFUND OR REPLACEMENT

  1. Contact our customer service via phone, Whatsapp or email
  2. Provide photo evidence and invoice number where applicable
  3. Replacement can be requested upon delivery and dealt with directly with delivery personnel. Customer is required to fill in the ‘Return Note / Invoice Problem’ form provided by the delivery personnel

 

REFUND COLLECTION & REPLACEMENT DELIVERY

Once a refund or replacement request has been accepted and processed
Refund: Our customer service will inform the date & time for the delivery personnel to pick up the return items.
Replacement: The replacement goods will be delivered to your shipping address together with your next purchase. Please check our delivery schedule for more information.

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